West One
A Watford-based specialist lender within the Enra Specialist Finance group, making second-charge, buy-to-let and first-charge residential mortgages through intermediaries.
Checked against its sources on · Public records, not a recommendation
Who the lender is
- Lending company
- West One Secured Loans Limited
- Companies House
- 09425230
- FCA status
- Authorised since 2 October 2017 · FRN 776026
- Incorporated
- 5 February 2015
- Registered office
- The Edward Hyde Building, 38 Clarendon Road, Watford WD17 1JW
- Website
- westoneloans.co.uk
- Ownership
- West One Secured Loans Holdings Limited (09514215) → Enra Specialist Finance Limited (08773012) → Eclipse Financing Limited (13692994) → Eclipse Midco Limited (13692985) → Eclipse Topco Limited (13938905)
What the accounts show
Figures as filed at Companies House, in pounds. Changes compare the latest year with the year before.
| Item | 31 Dec 2025 | 31 Dec 2024 | Change | Where |
|---|---|---|---|---|
| Loans and advances to customers, net | £1,557,696,158 | £1,190,107,177 | +30.9% | PDF page 23 (statement of financial position) |
| Credit-impaired loans (stage 3), gross | £16,249,390 | £7,914,443 | +105.3% | PDF page 35 (note 10). 1.0% of gross loans (2024: 0.7%) |
| Expected credit loss allowance | £2,255,841 | £1,361,096 | +65.7% | PDF page 35 (note 10) |
| New lending | £670,097,271 | £526,822,828 | +27.2% | PDF page 4 (strategic report). Includes loans originated for others under forward-flow arrangements |
| Interest income | £88,611,948 | £65,342,435 | +35.6% | PDF page 22 (statement of comprehensive income) |
| Interest expense | £63,308,784 | £45,240,128 | +39.9% | PDF page 22 |
| Impairment charge | £1,010,616 | £259,009 | +290.2% | PDF page 22 |
| Profit before tax | £15,368,403 | £11,624,648 | — | PDF page 22. Shown as operating profit |
| Total equity | £66,299,818 | £52,869,177 | — | PDF page 23 |
| Average employees | 81 | 63 | +28.6% | PDF page 33 (note 7) |
Source: Annual report, filed 28 May 2026. Figures from the pages shown.
Financial Ombudsman decisions
The Ombudsman has published 3 final decisions about West One Secured Loans Limited between 1 January 2023 and 20 October 2026. 2 were upheld in the customer’s favour, in whole or in part.
This counts decisions, not complaints. Most complaints are resolved by the lender or at an earlier stage, and the number of decisions reflects the size and age of a lender’s book as well as how it treats customers.
| Theme | Decisions | Upheld |
|---|---|---|
| Account administration | 1 | 0 |
| Affordability | 1 | 1 |
| Application and offer | 1 | 1 |
Source: Financial Ombudsman Service decisions database. Themes assigned by the Secured Loan Index from each decision's summary of the complaint.
| Decision | Date | Theme | Outcome |
|---|---|---|---|
| DRN-6301934 | 27 May 2026 | Affordability | Upheld |
| DRN-6350429 | 12 May 2026 | Application and offer | Upheld |
| DRN-5171486 | 18 Dec 2024 | Account administration | Not upheld |
Source: Financial Ombudsman Service. Dates as shown in its decisions database. Searched 20 October 2026.
Published complaint figures
Neither West One nor its parent Enra appears in the FCA's firm-level complaints data for the second half of 2025, which lists only firms reporting 500 or more complaints in the half-year.
West One does not appear in the Ombudsman's latest published complaint figures for individual businesses (July 2025 to March 2026), which cover businesses with at least 45 complaints received and resolved in the period.
Funding and recent changes
Raised the maximum second-charge loan to £900,000 on selected products and added a Near Prime Extra product. Source
Combined residential, buy-to-let and second-charge lending into a new Mortgage Division. Source
Reorganised its second-charge range into four tiers, with rate cuts of up to 1.3 percentage points. Source
Enra completed Elstree 2025-1, a £320m securitisation of first-charge and buy-to-let loans. Source